When renting, am I covered by insurance?
Yes! We have proudly partnered with one of the world's largest insurance providers, and therefore are able to offer instant and bespoke insurance policies for every rental.
Is insurance compulsory for renters?
Yes, in order to ensure our equipment owners' peace of mind, we require every rental to be covered by our bespoke and cost effective insurance policies.
Why should I use Quipr?
We understand that our most important asset is our community. That's why we've designed our platform around you - our users. Besides offering an opportunity to connect with other like-minded creatives, we aim to offer a one-of-a-kind community sharing experience with awesome customer service.
How does the rental process work?
It's really simple. As an owner, you add as much equipment as you wish to Quipr. This won't cost you a cent and once you've set your daily rental price, you can sit back and start earning money. As a renter, you get to pick and choose which equipment and pricing suits you. Once you've selected and paid for the equipment you require, you pick it up before 9am from the owner and once you're all done, you simply return the equipment to the owner before 5pm on the day of return.
Are there any Quipr fees?
We don't charge any registration fees or monthly charges. We do charge a 5% rental fee and 15% owner fee once an item is successfully rented. This helps cover our rental and owner costs such as ID verification, payment processing and to generally keep the site running smoothly.
Is Quipr available outside Australia?
Quipr is only available within Australia at this time.
How much money can I make?
This depends on how much equipment you have listed and also how competitively it's priced. As an example, if you list $10,000 worth of equipment that's rented out for just 3 days each month, you can expect $10,800 extra income for that year.
What can I list?
We encourage you to list all items which relate to the creative industry (e.g. film, photography, drones, accessories etc.).
How should I price my listings?
As a general rule, we recommend a listing price between 2-5% of the equipment value, however, it's your equipment and therefore we think it's only fair that you decide the rental listing price.
As an owner, how and when do I get paid?
Payments will be processed directly into your nominated bank account at the end of the rental period.
As an owner, how safe is my equipment?
We understand how valuable your equipment is, which is why we've put measures in place to ensure its safety. Firstly, every rental is covered by our 3rd party insurance provider. Secondly, we 3rd party ID match and verify all new renters. And finally, we've built a star ratings system to help guide whether you approve or decline a rental request.
When renting, do I have to pay a deposit?
Yes, in order to maintain trust and credibility, we ask all renters to pay a deposit totaling 5% of the item's value. All estimated item values provided by owners are audited by Quipr and deposits are refunded to renters once the item is safely returned.
As a renter, what happens if the equipment I rented gets damaged or stolen?
Each rental is covered by our 3rd party insurance provider. Please refer to our insurance page to learn more about the policy.
As a renter, why do I need to verify my identity?
We take the security and safety of our users very seriously. One of the many ways we help ensure a great and trustworthy community is to ID verify all renters. This helps foster trust and gives owners peace of mind when renting out their equipment.
Can I ask an owner a question?
You sure can! Simply click on any registered user's profile to contact them directly. You will also find a 'Contact owner' button within the equipment rental page.
Why is my rental request pending?
We leave it up to each owner to either approve or decline a rental request. We also encourage owners to approve requests as soon as possible, however keep in mind that requests may be declined for a number of reasons (e.g. the owner required the equipment during the requested rental period).
Can a transaction be cancelled?
It may be possible to cancel a booking if the rental period has not yet started. In such a case, please email us as soon as possible (firstname.lastname@example.org) so we can organise a refund and if required, help you as the renter find alternative equipment.
What is your late policy?
The agreed deadline for returning equipment is 5pm. However, we understand 'life happens' sometimes, so if you are running late, please be courteous and contact the owner as soon as possible. If the item is returned more than an hour late, you may be charged an additional rental day.
How do I get further help?
We pride ourselves around our customer service, so if you ever had a question or just want to say 'Hi!', drop us an email at email@example.com