Quipr – Equipment Insurance
Key benefits at a glance*
Our team has worked hard with our Insurance Partner to develop a competitively priced policy. When comparing policy costs with our competitors, it’s important to note that the policy prepared for our platform is purposely broad, transparent, and provides greater certainty for our users. In addition, we only facilitate individual policies (rather than a group policy) which are bespoke and fit for purpose. We are consciously not taking any shortcuts.
|Included cover||Damage, accidents, theft|
|Max cover per customer||$250k ($100k per item) Coverage for full replacement value up to the actual cost to replace or the replacement value selected by the owner (whichever is the lesser)|
|Excess||$250 to $2,500|
|Max rental days||150 Days|
|Drone coverage||Yes Bespoke policy includes ability to cover drones|
|Damage & accident coverage||Yes Coverage for the renter for Accidental Damage to the specified item whilst in their care, occurring suddenly and unexpectedly as a result of a non-deliberate act|
|Theft coverage||Yes Coverage for the renter for theft to the specified item whilst in their care, but not from an unlocked vehicle (must be locked and stored out of sight), for mysterious disappearance, or where you have failed to take reasonable precautions to protect the item|
|Policy type issued||Individual certificates Bespoke individual policies designed specifically for Quipr and the intended use by our users|
|Automated & instant certificates||Yes Automated and instant generation of policy documentation as part of the rental transaction|
|Claims process||Direct via our expert support team You control the claims process and you will deal directly with the insurer’s appointed claims representative|
Quipr is committed to facilitating the best rental experience for both owners and renters alike; this includes, to the best of Quipr’s ability as a platform provider, making sure equipment is protected while on any accepted Quipr booking.
Having appropriate insurance in place is an important part of this. As such, Quipr has set up an insurance arrangement for loss or damage to equipment for all bookings made through the platform. The cover protects both the owner of hired goods (beneficiary of any claim payment) as well as the renter (protection against liability for property not owned by you but in your physical or legal control).
The cover has been developed by Intuitive Insurance Solutions specifically and exclusively for Quipr. It is underwritten by certain Underwriters at Lloyd’s.
Lloyd’s is the world’s specialist insurance and reinsurance market.
With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress.
Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.
Lloyd’s underwriters have been insuring risks in Australia for over 150 years and are subject to regulatory oversight by the Australian Prudential Regulation Authority as well as regulators in the many jurisdictions where they have licences.
To find out more about Lloyd’s in Australia visit http://www.lloyds.com/Lloyds/Offices/Australasia/Australia.
Intuitive Insurance Solutions Pty Ltd (ABN 13 162 289 447) issues the insurance coverage on behalf of the Insurer. Intuitive is a Corporate Authorised Representative (AR Number 435719) of Community Broker Network (ABN 60 096 916 184) (“CBN”). CBN holds an Australian Financial Services Licence (233750).
Stage 1 – Complaint Handling
Any enquiry or complaint relating to the Equipment Insurance Policy or a claim should be addressed to Intuitive or to the administrator handling your claim in the first instance.
They will respond to your complaint within 15 business days provided they have all necessary information and have completed any investigation required. Where further information, assessment or investigation is required, they will agree to reasonable alternative timeframes with you. You will also be kept informed of the progress of your complaint.
Stage 2 – Internal Dispute Resolution
In the unlikely event that this does not resolve the matter or you are not satisfied with the way your complaint has been dealt with, you should contact:
Lloyd’s Australia Limited
Level 9, 1 O’Connell St
Sydney NSW 2000
Telephone: (02) 8298 0700
Your complaint will be handled by Lloyd’s Australia or the Lloyd’s Complaints team in London. Please provide your claim or policy number (if applicable) and as much information as you can about the reason for your complaint.
Your complaint will be acknowledged in writing within 5 business days of receipt, and you will be kept informed of the progress of our review of your complaint at least every 10 business days.
You will receive a written response to your complaint within fifteen (15) business days, provided Lloyd’s has received all necessary information and has completed any investigation required.
Stage 3 – External Dispute Resolution
If your complaint is not resolved in a manner satisfactory to you or your complaint is not resolved within 45 calendar days of you first advising Intuitive at Stage 1, you may refer the matter to AFCA as follows:
AFCA can be contacted by:
Post: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678 or
More information can be found on their website www.afca.org.au
AFCA is an independent external dispute resolution scheme approved by the Australian Securities and Investments Commission.
Where a dispute is covered by the AFCA Rules, the General Insurance Division of AFCA offers a free and accessible dispute resolution service to consumers.
Determinations made by AFCA are binding. Customers not eligible for referral to AFCA, may be eligible for referral to the UK Financial Ombudsman Service. Further details will be provided to You with Lloyd’s final decision.
Please contact Intuitive on (02) 8326 0510, email firstname.lastname@example.org, or visit www.intuitiveinsurance.com.au/quipr if you have questions regarding the coverage available under this policy.